The TrustRadius 2021 Best of Awards in Usability, Support, and Feature Set highlight companies that have gone above and beyond to provide their customers with outstanding customer service, product ease-of-use, and breadth and depth of capabilities in the 2020 year.
To win the “Best of” Awards, each nominated organization had to receive 10 recent TrustRadius reviews in the past year that ranked the highest in Usability rating, Support rating, and the highest rate of reviewer satisfaction with the product’s Feature Set. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
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